Returns & Refund Policy

Thanks for shopping with Ton-Up. We take pride in supplying high quality products and it’s important to us that you are satisfied with your purchase.

If you are not 100% satisfied with your purchase, or the item you have purchased does not fit, you can return it within 14 days of receipt for either an exchange, store credit or full refund of the price paid less any shipping costs, provided your return adheres to the following conditions.

  • Items must be in new and saleable condition, with original packaging, labels, tags and all accessories intact
  • Product packaging must be wrapped / protected before shipping to avoid damage. Do not stick anything to product packaging
  • Items have not been "taken for a ride” or fitted to a motorcycle
  • Any part which has been installed or shows signs of attempting to be installed on a vehicle is non-returnable.
  • Open box items for which the packaging has been destroyed are not returnable.

If you have any concerns about your return meeting these conditions, please contact us before sending.

 

Exchange Procedure

  • Contact  Ton-Up BEFORE returning the item to make sure it’s eligible for return.
  • Return the item to Ton-Up freight paid, using your preferred shipping method. For your security, we recommend you use a courier that requires signature delivery
  • If your original order qualified for freight free delivery, any additional exchanges on the same order will incur a freight charge.

 

Refund Policy

  • Due to security measures, refunds will be processed back to the credit card or bank account used for the original payment
  • Refunds will be processed within 5 days of receipt of the returned item